A local and nationally represented company specializing in the supply, installation, and maintenance of products for the vertical lifting industry is looking for a Service Administrator to join their team in JHB.
The main purpose of the Job is to ensure that there is efficient coordination between administration and service teams, with prompt logging and dispatching of calls to technicians following the relevant processes and ensuring that the required documentation is completed timeously and accurately.
Job Description
Ensure prompt logging and dispatching of all calls to technicians
Update Whatsapp Groups and follow up on ETA’s and communicate with client and technicians
Ensure all calls dispatched the previous day is closed off and reports have been submitted - Refer to SAP Alert o/s Calls report
Ensure the scheduling of service, callouts, and repairs with technicians
Client liaison - ensure all client needs are met, escalate if you cannot resolve the issue
Ensuring technicians reports and requisitions are submitted timeously
Arrangements/Appointments made between techs and clients (where applicable)
Quotations - Repairs, Standby and repairs - Local admin and procurement to provide ALL necessary information, (pricing, parts availability, ETA) for all parts needed in order to quote clients Service Files and Records in the relevant Books for handover
Ensure Subcontractors close of service reports as well as callbacks
Ensure all Sub Contractors Invoicing is submitted for payments
Email monthly services, callout, and repair reports to clients when requested
Ensure a hard copies of Technicians reports are available on sites
Monthly company callback reports to clients as per client request
Ad hoc Duties
Housekeeping/Filing
Back-up to reception when needed
Request quotes from Inspectors and send Quotes to clients for their approval
Upon client approvals, arrange onsite inspections dates with client and Inspector and get PO to the inspector
Load items on SAP and dispatch to technicians. Update SAP CEC with the new date and get Inspector to issue a tax invoice
Follow up with technicians on the progress of these items to be completed within 60days
CR reports are laminated and given to technician to place onsite
Ensure the Items Completion submittals is sent to inspectors before the 60days lapsed
Qualifications
Matric
Tertiary Qualifications will be an advantage
Additional Requirements
Experience in service maintenance for example Refrigeration, aircon or lift industry. Please DO NOT apply if you don't have a service background for at least 2 Years.
Clear Criminal Record
Hard working and dedicated
Excellent Work Ethic
Solid Microsoft Excel and reporting Skills
Own / Reliable Transport
Job Type: Full-time
Salary: R10,000.00 - R12,000.00 per month
