Our solutions are a key part of most industries - electronics, medical research, renewable energy, food production, infrastructure and many more. Working with us means working with the latest technologies and groundbreaking, sustainable innovations.
Join us on our journey for a better tomorrow.
Your Role
Mission:
Implementation of service strategy to achieve customer satisfaction
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Coach service engineers
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To succeed, you will need
Job Requirement:
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Join us on our journey for a better tomorrow.
Your Role
Mission:
- Ensure day to day after sales service running normally to maximum provide customer satisfaction, which in terms shall lead to sustainable profitable growth.
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Implementation of service strategy to achieve customer satisfaction
- Assist service manager to supervise the field service activities daily.
- Assist service manager to liaise with sub-contractors and suppliers to negotiate if needed.
- Handle the local content of service jobs. recover 70% of working hours.
- Assist service manager to handle effectively each customer complaints, and assist the customer in resolving difficult problems.
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Coach service engineers
- To instruct and guide the engineers in the course of their work to ensure they abide by the correct working methods, procedures and technical specifications/instructions.
- To join monthly meeting, assist service manager to coach FSE safety awareness.
- Assist service manager to set up training schedules to develop engineers' skills and capabilities in line with variant customer needs.
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Co-ordination with sales teams and national technical team
- To work closely with the aftermarket sales team to support the growth of aftermarket business through a team of professional and competent service-providers.
- To work in consultation with sales colleagues in supporting customers' needs for equipment sales.
- Liaise with the technical/training specialists (support) to get support, if necessary and taking corrective actions immediately as required.
- Has the responsibility to assist service manager to have a good structure in the areas of quality, safety and environment issues.
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To succeed, you will need
Job Requirement:
- college degree or above, majored in mechanical engineering or equivalent.
- More than 5 years experience in compressor equipments service or related equipments.
- Good computer skills including Microsoft series.
- team work and customer orientated concept.
- Willing to travel.
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