Service supervisor [China]


 

Our solutions are a key part of most industries - electronics, medical research, renewable energy, food production, infrastructure and many more. Working with us means working with the latest technologies and groundbreaking, sustainable innovations.
Join us on our journey for a better tomorrow.

Your Role
Mission:
  • Ensure day to day after sales service running normally to maximum provide customer satisfaction, which in terms shall lead to sustainable profitable growth.
使å'½:
  • 确保每天çš'å'®åŽæœåŠ¡æ£å¸¸è¿è¡Œï¼Œæœ€å¤§é™åº¦åœ°æä¾›å®¢æˆ·æ»¡æ'åº¦ï¼Œä»Žè€Œå¯¼è‡´å¯æŒç»çš'利润增长ã€'
Job Description:
Implementation of service strategy to achieve customer satisfaction
  • Assist service manager to supervise the field service activities daily.
  • Assist service manager to liaise with sub-contractors and suppliers to negotiate if needed.
  • Handle the local content of service jobs. recover 70% of working hours.
  • Assist service manager to handle effectively each customer complaints, and assist the customer in resolving difficult problems.
职位描述:
实施服务ç–略,以达到客户满æ'
协助服务经理ç›'督现场日常服务活动ã€'
协助服务经理è'系分包商å'Œä¾›åº'商进行谈判ã€'
å¤'理服务作业çš'本地内容,恢复70%çš'工作时间ã€'
协助服务经理有效å¤'理每一个客户投诉,并协助客户解决ç–'难问题ã€'
Coach service engineers
  • To instruct and guide the engineers in the course of their work to ensure they abide by the correct working methods, procedures and technical specifications/instructions.
  • To join monthly meeting, assist service manager to coach FSE safety awareness.
  • Assist service manager to set up training schedules to develop engineers' skills and capabilities in line with variant customer needs.
教练服务工程师
指导å'Œå»ºè®®å·¥ç¨‹å¸ˆåœ¨å·¥ä½œè¿‡ç¨‹ä¸ï¼Œç¡®ä¿ä»–们遵守æ£ç¡®çš'工作方法,程序å'ŒæŠ€æœ¯è§'范/说明ã€'
å'åŠæœˆåº¦ä¼šè®®ï¼ŒååŠ©æœåŠ¡ç»ç†åŸ¹è®å®¢æˆ·å®‰å…¨æ'è¯†ã€'
协助服务经理制定培è®è®¡åˆ',以å'展工程师çš'技能å'Œèƒ½åŠ›ï¼Œä»¥æ»¡è¶³ä¸åŒçš'客户需æ±'ã€'
Co-ordination with sales teams and national technical team
  • To work closely with the aftermarket sales team to support the growth of aftermarket business through a team of professional and competent service-providers.
  • To work in consultation with sales colleagues in supporting customers' needs for equipment sales.
  • Liaise with the technical/training specialists (support) to get support, if necessary and taking corrective actions immediately as required.
  • Has the responsibility to assist service manager to have a good structure in the areas of quality, safety and environment issues.
协调é'€å'®å›¢é˜Ÿå'Œå›½å†…技术团队
与å'®åŽæœåŠ¡å›¢é˜Ÿç´§å¯†åˆä½œï¼Œé€šè¿‡ä¸'业å'Œç§°èŒçš'服务供åº'商团队æ'¯æŒå'®åŽæœåŠ¡ä¸šåŠ¡çš'å'展ã€'
与é'€å'®åŒäº‹åå•†æ'¯æŒå®¢æˆ·å¯¹è®¾å¤‡é'€å'®çš'需æ±'ã€'
与技术/培è®ä¸'å®¶(æ'¯æŒ)è'系以获得æ'¯æŒï¼Œå¦'有必要,并立即采取必要çš'çºæ£æŽªæ–½ã€'
有责任协助服务经理在质量、安全å'ŒçŽ¯å¢ƒæ–¹é¢å»ºç«‹è‰¯å¥½çš'ç»'æž'ã€'

To succeed, you will need
Job Requirement:
  • college degree or above, majored in mechanical engineering or equivalent.
  • More than 5 years experience in compressor equipments service or related equipments.
  • Good computer skills including Microsoft series.
  • team work and customer orientated concept.
  • Willing to travel.
工作要æ±':
大ä¸'及以上å¦åŽ†ï¼Œæœºæ¢°å·¥ç¨‹æˆ–ç›¸å…³ä¸'业ã€'
5年以上压缩机设备或相关设备维修经验ã€'
良好çš'计算机技能,包括微软系列ã€'
团队合作å'Œä»¥å®¢æˆ·ä¸ºä¸å¿ƒçš'理念ã€'
  • æ'¿æ'å‡ºå·®ã€'

In return, we offer you
多æ¸é'获取广泛çš'å¦ä¹èµ'料,提升沟通、表达能力
City
西安


 

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